Become part of Arizona Community Physicians (ACP), Arizona’s largest and most successful physician-owned medical group. ACP is a patient-centered organization consisting of approximately 800 employees. Our group includes 150+ providers in the specialties of family medicine, internal medicine, geriatrics, pediatrics, endocrinology, rheumatology, dermatology, and gynecology. We are located in 58 locations of varying sizes in Tucson, Oro Valley and Green Valley. Our dynamic group offers lots of opportunities for professional growth and personal satisfaction.
Our IS Department is currently seeking a qualified candidate to join our collaborative team in delivering excellence in applications system training/education and user support. Our IS Department is comprised of a skilled team of application and systems support and management professionals. This position is located in our Executive Central Business Office where employees enjoy a casual and professional work environment.
The IS Applications Trainer is responsible for the design, development, implementation and maintenance of applications training materials through multiple mechanisms to include user manuals, knowledgebase articles, in-classroom training, and online CBTs. This individual will provide front-line support for our enterprise applications and will lead the IT Department in providing excellent customer service to our end users. The IS Applications Trainer will assist with developing and conducting training programs for employees including providers, clerical, clinical and administrative staff. The position includes all applications and end user / provider skill set development.
The IS Applications Trainer will utilize identified methodologies, e.g. Computer Based Training, (CBT), train-the-trainer techniques, classroom outlines, etc. to ensure that targeted staff are able to function in assigned positions using the necessary application tools. S/he will train providers, super users, corporate staff and a variety of end users. S/he will evaluate students’ learning experiences. S/he will also provide direct support as needed to staff.
Skills / Requirements
Preferred bachelor’s degree in education or an IT-related field. Minimum of 2 years of hands-on experience implementing and maintaining training materials for multiple products and through multiple means. Preferred experience with healthcare IT environment. Must be able to work effectively with end users who possess varying degrees of technical knowledge. Must possess excellent verbal and written communication skills, analytical ability, strong judgment and the ability to work effectively with employees at all levels of the organization. Must have a valid Arizona driver’s license and reliable transportation. The position may involve travel to multiple locations throughout the greater Tucson area, including Green Valley and Oro Valley. The position will require providing training to end users outside the normal business day.
- Bachelor’s degree in IT, MIS, CIS, or related field OR a minimum of five (5) years’ experience working as an applications trainer for enterprise-wide applications. Experience training users of Allscripts Touchworks is preferred.
- Excellent written and oral communications skills required.
- Three (3) years’ experience developing, implementing, and maintaining training materials via Microsoft Word, Adobe Captivate, and other technologies.
- Three (3) years’ experience delivering application training to end users in a classroom environment.
- Two (2) years’ experience providing on-on-one training for end users.
- Two (2) years’ experience acting as team lead on projects to develop training for new or upgraded applications.
- Two (2) years’ experience reviewing and testing training materials to validate accuracy.
- Two (2) years’ experience supporting applications through troubleshooting and documenting issues and providing solutions that meet best practices to end users.
- Two (2) years’ experience partnering with IT department personnel during development of training materials.
About this company
Founded in 1994, Arizona Community Physicians is a physician-owned, predominantly primary care medical group practice, with offices in Tucson, Oro Valley, and Green Valley.
Since its inception, ACP’s goal has been to be a patient-centered, full-service, physician-owned medical group providing comprehensive outpatient services. We strive to develop personal, long-term relationships between our patients and their physicians, nurse practitioners, physician assistants and ACP office staff.
Today, we are Arizona’s largest and most successful physician-owned medical group. ACP is a forward looking organization consisting of approximately 800 employees. Our group includes 166 providers in the specialties of family medicine, internal medicine, geriatrics, pediatrics, endocrinology, rheumatology, dermatology and gynecology. We are located in 50+ locations of varying sizes in Tucson, Oro Valley, and Green Valley.
As a physician group, we also are aware that the growth in health care costs is not sustainable over time, which is why we formed Abacus Health, an accountable care organization. We believe there is room to improve efficiencies as we improve patient care and we applaud restructuring the system to recognize providers for the good work they do in making patients healthier and improving their satisfaction.
Location/Region: Tucson, AZ (US)